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Home > Terms & Conditions > Refund Policy

Refund Policy

Understanding our fair and transparent refund policy for all educational programs and services.

Last Updated: August 13, 2025

This policy is effective immediately and applies to all course enrollments and fee payments.

1. Introduction

At Impulse Classes, we are committed to providing quality education and maintaining transparency in all our financial dealings. This Refund Policy outlines the terms and conditions under which refunds may be processed for course fees and related payments.

This policy applies to all students enrolled in our educational programs including Nurture (Class 3-8), Foundation (Class 9-10), Ascent (Class 11-12 Board), and Aspire (JEE/NEET preparation) courses.

Important Information

All refund requests must be made in writing and are subject to the terms outlined in this policy. Processing times and conditions may vary based on the nature of the request and course duration.

2. Refund Eligibility Criteria

2.1 Eligible Refund Scenarios

Course Cancellation by Institute:

If Impulse Classes cancels a course due to insufficient enrollment or other operational reasons, full refund will be provided.

Pre-Course Commencement Withdrawal:

Students withdrawing before the official course start date are eligible for partial refund as per the timeline mentioned below.

Medical Emergency:

Withdrawal due to serious medical conditions (with proper medical documentation) may qualify for partial refund consideration.

Relocation/Transfer:

Students relocating to different cities due to family circumstances may be eligible for partial refund with proper documentation.

2.2 Non-Eligible Refund Scenarios

Course Completion:

No refund will be provided after successful completion of the enrolled course or program.

Disciplinary Termination:

Students terminated due to misconduct, violation of rules, or disciplinary issues are not eligible for any refund.

Non-Attendance:

Irregular attendance or voluntary non-participation without formal withdrawal does not qualify for refund.

Change of Mind:

Simple change of preference or dissatisfaction with course content after commencement is not grounds for refund.

3. Refund Timeline and Calculation

3.1 Refund Percentage Schedule

Withdrawal Timeline Refund Percentage Administrative Fee Net Refund
Before course commencement 90% ₹2,000 88-90%
Within 1st week of course 80% ₹2,500 75-80%
Within 1st month of course 60% ₹3,000 55-60%
Within 2nd month of course 40% ₹3,500 35-40%
After 2nd month No Refund N/A 0%

Aspire Course (JEE/NEET)

Special Consideration: Extended timeline

• Before course start: 85% refund

• Within 2 weeks: 70% refund

• Within 6 weeks: 50% refund

• After 6 weeks: No refund

Nurture Course (Class 3-8)

Flexible Policy: Child-focused approach

• Before course start: 95% refund

• Within 1 week: 85% refund

• Within 3 weeks: 65% refund

• After 1 month: No refund

4. Refund Request Process

4.1 How to Request a Refund

1

Submit Written Request

Submit a formal refund request in writing (email or physical letter) to our administration office.

Email: contact@impulseclasses.in

Address: EAST OF GURUDWARA, Loco Bazar, Gomoh, Jharkhand 828401

2

Provide Required Documents

Include all necessary documentation with your refund request:

  • Original fee receipt/payment proof
  • Student ID and enrollment documents
  • Reason for withdrawal (detailed)
  • Supporting documents (if applicable)
3

Application Review

Our finance team will review your application within 7-10 working days and communicate the decision.

4

Refund Processing

Upon approval, refunds will be processed within 15-21 working days to the original payment method.

4.2 Required Documentation

Standard Requirements:

  • Original fee payment receipt
  • Student enrollment confirmation
  • Formal withdrawal application
  • Parent/Guardian signature (for minors)

Additional (if applicable):

  • Medical certificate (medical reasons)
  • Transfer/relocation proof
  • Employment transfer letter
  • School transfer certificate

5. Refund Processing by Payment Method

Online Payments

Processing Time: 7-10 days

Method: Original payment source

Fee: Gateway charges deducted

Bank Transfer

Processing Time: 5-7 days

Method: Direct bank transfer

Fee: Transfer charges apply

Cash Payments

Processing Time: 3-5 days

Method: Cash collection from office

Fee: No additional charges

Cheque/DD

Processing Time: 10-15 days

Method: Account payee cheque

Fee: Processing charges apply

6. Special Circumstances and Exceptions

Medical Emergency Policy

Qualifying Conditions: Serious illness, accident, or medical conditions preventing course continuation

Required Documentation:

  • Medical certificate from registered practitioner
  • Hospital discharge summary (if applicable)
  • Treatment continuation proof

Refund Consideration:

  • Case-by-case evaluation
  • Up to 70% refund possible
  • Administrative fee waiver consideration

Force Majeure Events

Covered Events: Natural disasters, pandemics, government restrictions, or other unforeseeable circumstances

Pandemic/Lockdown

Alternative arrangements or pro-rata refund

Natural Disasters

Course postponement or partial refund

Government Orders

Compliance with regulations

Multiple Course Enrollment

Policy: Students enrolled in multiple courses have specific refund considerations

Each course refund calculated separately

Combination discounts may affect refund amounts

Partial withdrawal from combined packages subject to recalculation

7. Administrative Fees and Charges

7.1 Non-Refundable Charges

The following charges are non-refundable and will be deducted from any approved refund amount:

Charge Type Amount Description
Registration Fee ₹1,500 One-time enrollment processing
Administrative Processing ₹500-₹1,000 Refund processing charges
Study Materials Actual Cost Books and materials provided
Payment Gateway Charges 2-3% Online payment processing fees

8. Appeal and Dispute Resolution

8.1 Appeal Process

If your refund request is denied or if you disagree with the refund amount, you may appeal the decision:

1

Submit Appeal

Submit a written appeal within 15 days of the decision notification

2

Review Committee

Appeal reviewed by senior management committee within 10 working days

3

Final Decision

Committee's decision is final and binding on all parties

Appeal Contact: contact@impulseclasses.in | Phone: +91 8597384354

9. Important Terms and Conditions

Important Disclaimers

Policy Changes: This refund policy may be updated from time to time. Changes will be communicated through our website and direct notification to enrolled students.

Case-by-Case Review: All refund requests are reviewed individually, and the final decision rests with Impulse Classes management.

Legal Jurisdiction: Any disputes arising from refund decisions shall be subject to the jurisdiction of courts in Dhanbad, Jharkhand.

Integration with Terms: This refund policy forms an integral part of our Terms and Conditions and enrollment agreement.

10. Contact Information

For refund-related queries, documentation submission, or status updates, please contact us through the following channels:

Refund Department

Impulse Classes

EAST OF GURUDWARA, Loco Bazar, Gomoh, Jharkhand 828401

contact@impulseclasses.in

+91 8597384354

Mon-Sat: 10:00 AM - 5:00 PM

Finance Department

Fee & Refund Processing

Financial matters and calculations

contact@impulseclasses.in

+91 8597384354

Response time: 2-3 business days

Quick Reference Guide

Refund Requests:

contact@impulseclasses.in

Status Inquiry:

+91 8597384354

Policy Acknowledgment

By enrolling in our courses and making fee payments, you acknowledge that you have read, understood, and agree to abide by this Refund Policy.

Agreement: This policy forms an integral part of your enrollment agreement with Impulse Classes.

For any clarifications or questions, please contact our refund department before making payment commitments.